This is the first Operator-Agent post from Calgary Chapter MTC board member Larry Isenor.
Produced as a guide for members of the Heritage Park Morse Telegraph club. Larry has kindly permitted us to serialize it here and we will try to post each segment on the third Wednesday of a month.
You can see all the Operator-Agents posts by clicking the Operator-Agent label in the Labels box on the left side of this page.
Enjoy
73
The job of the Train Order Operator 
and
Timetable
and Train Order Operations
by
Larry Isenor
Part 1
What
we are demonstrating
As
we are a telegraph club we will concentrate on the use of the
telegraph and the job of the telegraph operator/station agent. We are
currently building skills to be able to send and receive messages
between stations by telegraph.
As
part of our interpretation of the telegraph system we will
demonstrate the following as our skills improve:
- Telegraph
-commercial service by sending telegrams between stations.
- Train
Order operations and hooping of train orders to the trains.
- Train
Reports OS by telegraph.
- Transmission
of Train Orders and Clearances by telegraph.
Because
of the short distances involved between stations at Heritage Park and the lack of time
we will need to work out procedures to allow greater use of the
telegraph for train orders and messages.
One of the jobs of the station agent included handling of express and LCL (less
than carload lot) freight.
We
may be able to demonstrate this and the handling of mail by train
sometime in the future.
 
Station
Agent/Train Order Operators were the main contact with the railway
company in hundreds of small towns across Canada. Although the job
could be split into two separate functions, in most small towns one
person served both functions.
The
agent was responsible for the handling of freight both full carloads
and smaller packages. He was also responsible for ticketing
passengers and handling their baggage. In addition he handled express
shipments (small packages handled on passenger trains) telegrams, and
sometimes mail.
The
train order operator worked under the instructions of the train
dispatcher and received messages (including train orders) for the
trains and informed the dispatcher of the passing of all trains at
his station.
Duties
of Agents and Operators
The
stations at Heritage Park were small combination stations that served
local communities. The train order operators at these stations also
served as the local station agent and had a number of duties in
addition to copying and relaying train orders. At the busier stations
that operated 24 hours a day (Shepard and Laggan) additional
operators would work the other tricks (shifts).
The
operator copied and delivered train orders and relayed train reports
(OS) to the dispatcher.
The
telegraph operator handled messages for the company and the public.
Different rates applied depending on urgency (overnight rates allowed
longer messages for the same price as short immediate messages). Wire
transfers of money were also handled at designated stations.
The
local freight agent handled freight, both carload freight and smaller
packages. If a local shipper needed a car it was requested by the
agent and any billing for freight service was handled by the agent.
It was fairly common for freight to be shipped collect or COD and the
agent would collect freight charges before delivering the freight.
Less Carload freight consists of smaller shipment that were handled
in boxcars on a local freight train. These were loaded and unloaded
by the agent and train crew. Some of these were boxes for local
merchants and even larger items such as furniture, stoves, and even
disassembled houses.
These
could be ordered from mail order shippers such as Eaton’s and
shipped to local residents.
The
freight agent also handled express shipments which were urgent
packages shipped in passenger trains. Common shipments included
merchandise, produce such as strawberries and flowers, livestock
including baby chicks, bees, and even horses and circus animals, beer
and any urgent parts. Express service also handled valuable such as
currency, securities, and jewelry. As with freight these could be
shipped collect or COD and charges were collected by the agent before
delivery.
The
local passenger agent handled sale of tickets to passengers. They
also would request sleeping
car space by telegraph from a reservation centre. They also handled
passenger baggage on trains providing this service. Passenger agents
were the travel agent of the day and could sell tickets to most
points in North America and also Steamship tickets to overseas
destinations.
====================
Next Month we will delve into the "Time Table" the master list of how things were supposed to work and how things could be adjusted for changes through the use of Train Orders sent to the agents by the telegraph.